MCITP Self-Paced Training Kit (Exam 70-685): Windows® 7 Enterprise Desktop Support Technician

Errata for MCITP Self-Paced Training Kit (Exam 70-685): Windows® 7 Enterprise Desktop Support Technician




The errata list is a list of errors and their corrections that were found after the product was released. If the error was corrected in a later version or reprint the date of the correction will be displayed in the column titled "Date Corrected".

The following errata were submitted by our customers and approved as valid errors by the author or editor.

Color Key: Serious Technical Mistake Minor Technical Mistake Language or formatting error Typo Question Note Update



Version Location Description Submitted By Date Submitted Date Corrected
Printed
Page CD
Practice Tests

Large portions of the Practice Tests on the CD don't seem to map to the book properly, or at all. For example, the entire objective "Identifying Cause of and Resolving Desktop Application Issues" maps to Chapter 10, Lessons 1 and 2. Except that the book only has 9 chapters. Some of the material can be found in Chapter 9, but for a lot of questions I no matter how deep I look I simply can't find the answers in the books at all (any other chapter, or the appendix). So either the book is doing a REALLY bad job preparing people for the exam (since it's not providing the information required), or the practice exams are asking questions that they shouldn't be (if those aren't in fact on the real exam, why are they in the practice?). Either way, it doesn't look good.

Note from the Author or Editor:
A last-minute reorganization of chapters caused this problem. Editors, practice test question mappings should be double-checked against the objective card. Objective 1.1 and 1.3 should map to Chapter 9, Lesson 1. Objective 1.2 should map to Chapter 9, Lesson 2. Part of the problem is that the questions always cross-reference the chapter associated with the same objective. However, the questions and the chapters are developed simultaneously by different authors. So, the two authors might have different interpretations of the objectives. This makes it possible for the author writing the PTQs to cover a topic that is not explicitly covered by the author writing the associated chapter. This is obviously and unfortunately confusing. The best solution I can offer is to not rely on the chapter cross-references exclusively when researching a question you need more information about. Instead, use the online cross-references provided with the question, which will more exactly map to the question content. I definitely understand the frustration, and I've heard this concern before. I realize this doesn't completely fix the problem, but I hope it helps to explain it.

Chris Lobban  Jan 25, 2011 
PDF
Page 15
Top - quick check

Quick check example says that the mouse is not working, then the answer suggests to right-click on an icon. It is not possible to right-click with a mouse which does not work. The answer should suggest a navigation with keyboard only, using Shift+F10 instead of right-clicking.

Note from the Author or Editor:
Replace the Quick Check Answer with the following: Use the Windows key (or Ctrl+Esc), the arrow keys, and the Enter key to open Devices And Printers from the Start Menu. In Devices And Printers, use the arrow keys to select the mouse device. Then use the Menu key (or Shift+F10) to open the shortcut menu for the mouse device. Use the arrow keys and Enter key to highlight and select Troubleshoot from the shortcut menu.

Anonymous  Sep 19, 2011  Feb 10, 2012
Printed
Page 58
4th paragraph

The paragraph should read: To speed up the display of PathPing, use the -n command option to keep PathPing from attempting to resolve the name of each intermediate router address. -d was a tracert option and does not exist in PathPing.

Note from the Author or Editor:
Errata is correct. Please remove the quoted sentence: "To speed up the display of PathPing, use the -n command option to keep PathPing from attempting to resolve the name of each intermediate router address.".

Alan McCormack  Nov 12, 2010  Mar 01, 2011
PDF
Page 60
How to Troubleshoot an APIPA Address - 1st paragraph

This paragraph says that the APIPA address range is 169.254.0.0 to 169.254.255.255, but it is 169.254.0.1 to 169.254.255.254. 169.254.0.0 is the network address, 169.254.255.255 is the broadcast address, these won't be assigned to a network interface.

Note from the Author or Editor:
Valid. On page 60, please change "169.254.0.0" to "169.254.0.1" and "169.254.255.255" to "169.254.255.254".

Anonymous  Sep 20, 2011  Feb 10, 2012
PDF
Page 62
How to Troubleshoot Network Connectivity Problems Manually - point 1, second paragraph

"If the network adapter is still not available, .... If possible, update the driver by using Microsoft Update. " It is never possible, as we can't connect to any network. Only option is to get the driver from the network adapter vendor's website on another, working PC, and trasfer it, for example using a USB stick.

Note from the Author or Editor:
This is valid. On page 62, please change "If possible, update the diver by using Microsoft Update or by checking the network adapter vendor's Web site." to: "Either install a driver using media included with the computer or network adapter, or use a different computer to download an updated driver from the network adapter vendor's website, and transfer the driver using a flash drive."

Anonymous  Sep 20, 2011  Feb 10, 2012
Printed
Page 237
3rd Paragraph

"The default setting is Automatic. According to this setting, the VPN connection makes VPN protocol requests in the following order: IKEv2, SSTP, L2TP/IPSec, and PPTP." This order is repeated again on page 249. But I believe that the last two protocols are the wrong way around and the sentence should read: The default setting is Automatic. According to this setting, the VPN connection makes VPN protocol requests in the following order: IKEv2, SSTP, PPTP and L2TP/IPSec. Please see: http://blogs.technet.com/b/rrasblog/archive/2009/02/11/vpn-tunnel-strategy-defining-the-connection-order-between-various-tunnel-types.aspx

Note from the Author or Editor:
I have confirmed that the text needs to be changed, and that the reviewer's suggestion is good. Please change the sentence to: "According to this setting, the VPN connection makes VPN protocol requests in the following order: IKEv2, SSTP, PPTP and L2TP/IPSec."

Alan McCormack  Dec 03, 2010  Mar 01, 2011
Printed
Page 637
Question 1

Explanations for incorrect answers are incorrect. The correct answer is (I hope) "D, To prevent the warning message from appearing you must install the root certificate from Contoso.com into the Trusted Root Certification Authorities store" as detailed on pg.342. Explanations for why answers A and B are wrong say that, "For the error not to appear, the publisher certificate needs to be Deployed to the Trusted Publishers Certificate store" which would mean that answer C:"Deploy the certificate to the Trusted publish store" would be correct.

Note from the Author or Editor:
This is valid. The correct answer should be C. On page 637, Lesson 1, Question 1, please change the explanations to: C. Correct: You need to install the publisher certificate in the Trusted Publisher certificate store. D. Incorrect: You do not need to install the publisher's certificate as a trusted root certification authority. Doing that would configure all clients to automatically trust every certificate published by contoso.com. However, the publisher certificate isn't necessarily self-published by contoso.com; typicall, they are created from a public certification authority.

Anonymous  Nov 02, 2011  Feb 10, 2012
Printed
Page 641 and 643
In Key Terms Section

On page 286 Under the Key Terms it list three terms: tunnelling data authentication VPN Reconnect and suggests you look them up glossary at the end of the book. None of the terms are actually in the glossary.

Note from the Author or Editor:
I have confirmed that the terms in question are missing from the Glossary. Please add the following 3 terms to the Glossary: • tunneling The process of hiding private data in a secure channel as it crosses the Internet. • data authentication The process of verifying the origin and integrity of data. • VPN Reconnect A feature of IKEv2 VPNs in which VPN clients maintain a VPN connection even if the client moves between wireless access points.

Alan McCormack  Dec 04, 2010  Mar 01, 2011
Printed
Page 645
AppLocker

The index location for AppLocker is pointing to pages 299-302 when the information is located at pages 344-352. Not a major issue but frustrating when trying to find info quickly in the book.

Note from the Author or Editor:
Valid; index entry is incorrect and should be corrected as requested.

Daniel Swaney  Mar 28, 2011  Feb 10, 2012