Media praise for RT Essentials
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"Authors Jesse Vincent, Robert Spier, Dave Rolsky, Darren Chamberlain and Richard Foley, have written an outstanding book that is for everybody who has to use RT to manage tasks."
-- , Amazon.com
"The book's title uses the word essentials; it is not a definitive coverage of RT, but is a remarkably comprehensive manual...Given that RT is free, remarkably flexible, and well-supported by an active user/developer community with active mail lists, the price of this book is cheap for its lucid coverage of a request tracking system."
-- , Book News