Media praise for RT Essentials
"Authors Jesse Vincent, Robert Spier, Dave Rolsky, Darren Chamberlain and Richard Foley, have written an outstanding book that is for everybody who has to use RT to manage tasks."
-- , Amazon.com
"The book's title uses the word essentials; it is not a definitive coverage of RT, but is a remarkably comprehensive manual...Given that RT is free, remarkably flexible, and well-supported by an active user/developer community with active mail lists, the price of this book is cheap for its lucid coverage of a request tracking system."
-- , Book News