RT Essentials
by Dave Rolsky, Darren Chamberlain, Richard Foley, Jesse Vincent, Robert Spier

This errata page lists errors outstanding in the most recent printing.

If you have technical questions or error reports, you can send them to
booktech@oreilly.com.  Please specify the printing date of your copy.

This page was updated March 13, 2007.

Here's a key to the markup:
	[page-number]: serious technical mistake
	{page-number}: minor technical mistake
	<page-number>: important language/formatting problem
	(page-number): language change or minor formatting problem
	?page-number?: reader question or request for clarification



Confirmed errors:


(3) Project Management, 2nd paragraph, line 2;

You are particularly interested are particularly interested in the...
should be:
You are particularly interested in the...


(5)  Multiuser paragraph, 3rd line;
"Any number of people in an organization must be able to enter data of people 
in an organization to enter data and open tickets at the same time."
should be:
"Any number of people in an organization must be able to enter data and open 
tickets at the same time."


[23]  Site Details: last paragraph;
For configuration as virtual host the suggested $WebPath:
    Set($WebPath, "/");
should be:
    Set($WebPath, "");


(34)  Last sentence;
This sentence appears to be incomplete.


{57}  bottom command line listing;
$ rt edit ticket/42

A backslash (\) is missing at the end of this line. 


{120}  figure 8-2, the RT Logical Model image.;
The image references several objects as CustomerField instead of CustomField.  My
copy of the book has 6 references of the form:

CustomerField -> id
CustomerField -> id
CustomerFields (in grey box)
CustomerFieldValues (in grey box)
ObjectCustomerFieldValues (in grey box)
ObjectCustomerField (in grey box)

Also, in the lower part of the image, Scrip is misprinted as Script in various
places.  I see:

ScriptActions (in grey box)
ScriptConditions (in grey box)
ScriptAction -> id
ScriptCondition->id
Scripts (in grey box)



(186)  3rd line;
$LogToScree should be $LogToScreen

(196) last entry in left column
memebership
should be
membership


(199)  Under T;
There is no index entry for TicketSQL, which is an important subject mentioned in
several places in the book.