Release 2.0: Issue 7

The Next Generation of CRM

Release 2.0: Issue 7

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Customer Relationship Management systems are changing in response to the possibilities (and competition) offered by Web 2.0 technologies and even that old standby, email. The quest to harness--and make truly useful--the firehose of information about people, relationships, and activity is entering a new era.

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Jimmy Guterman

Jimmy Guterman

is president of the Vineyard Group, Inc. and publisher of Media Unspun.