Design for Voice Interfaces

Building Products that Talk

Publisher: O'Reilly
Released: October 2015

Keyboards and input screens still work for mobile devices, but they just might disappear for some wearables and IoT devices. How viable is voice interface as an alternative? This O’Reilly report looks into recent advances in computing power and natural language processing (NLP), as well as the skills necessary to create intuitive, discoverable voice interfaces that users can navigate with ease.

Voice interfaces have been around, at least in our imaginations, long before Captain Kirk addressed the Enterprise’s shipboard computer. Author Laura Klein covers the past, present, and future of voice interfaces, and shows you how to take advantage of recent advances—and tackle existing problems—to produce a viable user experience design for voice.

  • Learn the state of the art in NLP (Watson, Siri) and voice recognition (Android)
  • Understand problems engineers face with discoverability and navigation
  • Delve into different voice interface use contexts, including privacy, interactivity, and mobility (in moving vehicles)
  • Use voice naturally with other input methods, such as swiping, tapping, gestures, and physical buttons
  • Make users feel secure, let them easily recover from mistakes, and help them make voice input a habit
  • Learn how voice input is being used with IoT devices

Laura Klein, principal of the popular design blog "Users Know," helps several small startups and larger companies improve their research, UX, and product development processes. She has worked as an engineer, UX designer, and product manager at several Silicon Valley companies, and wrote UX for Lean Startups for O’Reilly.

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