Markus  Hormess

Markus Hormess

Schwaig bei Nürnberg, Germany

Areas of Expertise:

  • design thinking
  • service design
  • prototyping
  • innovation
  • consulting
  • speaking
  • training

Markus is co-founder of WorkPlayExperience, a service innovation consultancy. He loves to work and coach at the intersection of design, business and technology – building on his experience of service design and business consulting, and on his background in theoretical physics. In his daily work, Markus helps organizations tackle complex business problems and make cultures more agile and human-centered. The focal point of his work is prototyping in service design, where he constantly pushes the boundaries of what a dedicated team can achieve with limited resources.

Markus is co-initiator of the Global Service Jam as well as the Global Sustainability Jam and the Global GovJam. He teaches service design at various universities and gives public and private executive courses.

Markus loves good design, human technology, practical experiments, authentic services and playfulness in all things. In between project work and his growing family, Markus builds stuff in his local makerspace and occasionally performs as a DJ and bass player. He lives near Nuremberg/Germany.

This Is Service Design Doing This Is Service Design Doing
by Markus Hormess , Adam StJohn Lawrence, Marc Stickdorn
January 2018
Print: $44.99
Ebook: $38.99