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Service Design

From Insight to Implementation

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Description

Service Design is an eminently practical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help you design, implement, and measure multichannel service experiences with greater impact for customers, businesses, and society.

Reviews

On Oct 19 Juan Jose de Leon wrote: Service Design explained for mortals
Full of case studies and advice about how to apply which tools and methods. Full Review  >

Rating: StarStarStarStarStar5.0

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