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Practical Zendesk Administration

Best practices for setting up your customer service platform

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Description

In this hands-on guide, author Stafford Vaughan provides the most comprehensive set of best practices for setting up and using Zendesk, distilled from years of training companies how to launch this popular customer service software. You’ll learn the purpose, benefits, and pitfalls of each Zendesk feature, with examples of how you can configure it to match your company’s needs and processes.

Reviews

On Nov 17 Juan Jose de Leon wrote: Practical Zendesk Administration from Stafford Vaughan
Thinking as a companion to the user guide of Zendesk, Zendesk Administration Practical implementations Zendesk accelerates through best practices, focusing on the features most used daily by customer service agents. Full Review  >

Rating: StarStarStarStarStar4.0

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