Government services that work for people
Jennifer Pahlka says poor service design can have devastating consequences for vulnerable people in our country, but it doesn’t have to be that way.
US Capitol at dusk. (source: Martin Falbisoner on Wikimedia Commons)
This is a keynote highlight from the O’Reilly Design Conference in San Francisco 2017. Watch the full version of this keynote on Safari.
You can also see other highlights from the event.
