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Learning Path

Managing Conflict

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Time to complete: 3h 12m

Published byO'Reilly Media, Inc.

CreatedMay 2018

Disagreement is a normal part of life. Disagreement is also an essential part of life, helping us to learn what people think, how they feel, and what they want to see happen (or not happen). It can assist in revealing things that we might have missed ourselves. It can clarify thinking and create shared understanding. This applies to everyday life as well as business life. But when disagreement in the workplace crosses the line to confrontation, it must be handled and resolved to avoid long-term problems within your team. Managing conflict is difficult, especially at work where you have the added pressures of deadlines, very high expectations, and a multitude of diverse personalities. And also consider that you need to balance it with the fact that some conflict is good to keep ideas flowing, teams evolving, and careers growing.

In this learning path designed for professional managers, team leaders, and anyone who works in a collaborative team environment, you’ll learn to mediate and manage conflict situations. You’ll see how to mediate simple conflicts over minor issues such as work processes or procedures to more complex issues involving personal relationships. You’ll look at ways to strike that delicate balance between healthy debate that promotes ideation and nonproductive arguments. This learning path will help you find that sweet spot where you can communicate honestly and effectively to not just solve problems.

What you’ll learn—and how you can apply it

  • How to help your team through changing goals and roles
  • Improve team productivity by understanding personalities at work
  • Understand different types of conflict and how to handle them

This learning path is for you because…

  • You're a new manager who wants to learn the skills needed for managing conflict
  • You're a team lead who is experiencing conflict among your team
  • You're on a team and want to be more productive

Prerequisites: None

Materials or downloads needed in advance: None