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10 Minute Guide to Motivating People by Nancy Stevenson

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Understanding Motivators and Demotivators

One researcher of personality and motivation, Frederick Herzberg, conducted a fascinating study from which he devised the concept of maintenance factors on the job. Herzberg asked thousands of people to talk about both moments when they felt good about their work and moments when they felt bad.

Plain English

Maintenance factors Things about a business that contribute to a healthy business climate, but that do not cause it. For example, a clean lunchroom may not motivate good performance, but if it's not clean, people will complain about it. In that sense, cleaning the lunchroom becomes a maintenance factor.

Out of that study came two lists: a list of things that satisfied people, and a list of things ...

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