In this lesson, you get some ideas about motivating your people by providing them with what they need to be successful.
Imagine this: You're on top of a ladder, you've got a mouthful of nails, you're juggling a stack of pictures to hang, and you realize that you left the hammer on the kitchen counter. That's kind of what it feels like when you've got work to do at the office and you don't have the proper tools.
One of the most demotivating things in the world is not having the knowledge or equipment to do what you have to do. This chapter looks at some of the things you can give workers to help them succeed.