INTRODUCTION

 

  • Joan managed four employees who’d lost their edge. Sure, they still got their work done and met all performance targets, but they didn’t seem to be thinking as creatively as they once had. They didn’t seem to be having any fun and no longer seemed passionate about their work.
  • It had always been assumed that Larry would move into his boss’s position when the boss retired. But one week after the retirement was announced, Larry made his own announcement: He was leaving to take another job. In an exit interview, he explained that he didn’t see a fit for himself with his boss’s job. He didn’t want a “desk job” and didn’t want to keep the hours his boss had kept.
  • Amy was an exceptional manager. Her staff adored her. She’d made huge ...

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