PREFACE

 

I believe that really effective supervisors always have been terrific coaches. I believe there are coaches among us, disguised as our colleagues, friends, and family members. These are the people we know we can count on to listen to us, encourage us, challenge us, and help us achieve our biggest dreams.

Many of them make the conscious choice to act as that sounding board and champion; others don’t even realize they’re doing anything out of the ordinary and are surprised when their colleagues consider them to be great coaches.

I am one of those people who chose to develop coaching skills. To be honest, I wasn’t naturally approachable in the workplace and didn’t believe my personality was “bubbly” enough to be effective as a coach. But ...

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