10 Steps to Successful Customer Service

Book Description

Outstanding customer service is the heart of customer satisfaction and loyalty. How to achieve it? In a unique approach, author Maxine Kamin focuses on customer service from a values and mission viewpoint. Incorporating new age thinking into professional practice, 10 Steps to Successful Customer Service is designed for front-line customer service professionals that helps them implement key practices for engaging customer loyalty, improving results, and developing trust . Delivered in ASTD's 10 Steps Series, this new title offers fresh insight for people considering or managing their careers in service organizations.

Product Information

  • Title: 10 Steps to Successful Customer Service
  • Author(s):
  • Release date: February 2010
  • Publisher(s): Association for Talent Development
  • ISBN: 9781562865900