STEP FOUR

Identify Performance Needs

OVERVIEW

There are a variety of analysis techniques to establish the reasons behind the current performance of a business measure.

Cost and time are two essential factors to consider when choosing which technique best suits your needs.

In the needs analysis process, this step explores reasons the business measure is at its present level rather than at the desired level of performance. This is step four for achieving business alignment. If the proposed program addresses a problem, this step focuses on the cause of the problem. If the program takes advantage of an opportunity, this step focuses on what is inhibiting the organization from reaching that opportunity.

Analysis Techniques

This step might require ...

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