Learning and preference needs must be identified, as they indirectly affect the business measures.
Learning measures focus on knowledge, skills, and attitudes.
Preference needs drive the program features and requirements, according to the statements of individuals involved in the program.
The fifth step to business alignment is to identify the learning and preference needs. The needs assessment would not be complete without these last two levels, learning needs and preference needs. Although these levels do not directly reflect business measures, they indirectly affect them. Learning needs define the particular knowledge, skill, or information that must be acquired to satisfy the performance ...