INDEX
A
accountability
action plans
activities
Adams, J. Q.
affinity diagrams
announcements
application
objectives
tools/templates
approval
audience, for communication
awareness
B
brainstorming
brochures
business alignment
See also V-model
applications
consequences of not using
defined
examples of
importance of
interest in
stakeholders
business measures
collateral
data, hard
data, impact
data, soft
defined
tangible versus intangible
business needs
See also business measures
description of
C
case studies
cause-and-effect (fishbone) diagram
clients, communicating with
application
credibility, establishing
data, defining
details and questions, addressing
expectations
feasibility issues
ground rules
payoff, determining
projects appropriate for ...
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