INDEX

A

accountability

action plans

activities

Adams, J. Q.

affinity diagrams

announcements

application

objectives

tools/templates

approval

audience, for communication

awareness

B

brainstorming

brochures

business alignment

See also V-model

applications

consequences of not using

defined

examples of

importance of

interest in

stakeholders

business measures

collateral

data, hard

data, impact

data, soft

defined

tangible versus intangible

business needs

See also business measures

description of

C

case studies

cause-and-effect (fishbone) diagram

clients, communicating with

application

credibility, establishing

data, defining

details and questions, addressing

expectations

feasibility issues

ground rules

payoff, determining

projects appropriate for ...

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