Step 1

Know Your Business

Overview

• Clarify behavior expectations.

• Define operational excellence.

• Measure your managerial effectiveness.

In the introduction, I asserted that management is the engine that drives organizational results. Let that idea sink in for a moment, because it’s heavy. As a manager, you are an engine—you power forward movement. Your company has handed you a piece of the business, and your job is to help that department, division, location, or operating group manifest its goals. Your prime directive is to make good things happen. Whoa! Cool! Yikes! This is a significant burden and privilege, and I encourage you to feel the weight of it. Your work is important.

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