LET PEOPLE MAKE THEIR OWN DECISIONS
One of the earliest proponents of the advantages of devolving decision-making in modern business was 3M’s William McKnight. ‘As our business grows,’ wrote McKnight, ‘it becomes increasingly necessary to delegate responsibility and to encourage men and women to exercise their initiative. This requires considerable tolerance. Those men and women, to whom we delegate authority and responsibility, if they are good people, are going to want to do their ...