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100 More Great Leadership Ideas by Jonathan Gifford

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The idea

The process of efficient management is epitomised by the Six Sigma doctrine, a set of strategies that aims to reduce variations in any process to the ultimate level of 3.4 per million. The process is a valuable management tool, used to great effect by Jack Welch during his time as CEO of General Electric.

As a mindset, however, the attempt to drive variation and ‘surprises’ out of all business processes is self-defeating. As ...

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