Introduction

You will never stub your toe standing still. The faster you go, the more chance there is of stubbing your toe, but the more chance you have of getting somewhere.

—Charles Kettering

A myth abounds that ostriches hide their head in the sand when frightened, and that same behavior is often attributed to anyone who foolishly ignores problems while hoping those problems magically vanish. The ostrich does many things, but hiding its head in the sand is not one of them. IT departments do many things, and hiding their heads in the sand is unfortunately one of them.

IT departments face many challenges, one of the biggest being that they spend a substantial part of their resources on running the business rather than changing the business. ...

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