Every company today needs to obtain extraordinary results from ordinary people in order to survive, let alone thrive.

This book has a simple premise: Show people what employee engagement looks like in practice. Generally speaking, employee engagement captures the spirit, drive, and discretionary energy on the part of all its employees. It's one of those fuzzy terms in corporate America—like “employee empowerment” before it and “employee satisfaction” before that—meant to address all things, and yet, as a consequence, addresses nothing. Over the last two decades, most organizations have launched engagement initiatives or programs at their worksites. What those efforts focused on depended primarily upon how ...

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