44. Answering Phones: Decide Who and How
Your telephone is a primary link between you and the rest of your business world. While your phone lines may also be used for fax, data, and video transmission, the voice contact you have with others is vital. Therefore, it's important for you to have well-established and communicated phone procedures. While a ringing phone has become quite a commonplace event in our everyday life, the ringing of your business phone should elicit a much more attentive and thoughtful response than usual.
It's likely that you'll want or be required to have a dedicated phone line for voice communication. For one of my corporate telecommuting stints, I had five separate lines installed (the phone company loved me!): 2 lines ...
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