Work on, Not in, Your Business
There’s one fact that can truly be labeled a blinding flash of the obvious if you’re sincere about improving your business. If you wait to have time, you’ll never get around to it. Some law of nature always fills our agenda. Practicing kaizen and continuous improvement means you must make time to work on, not just in, your business. You will never have time if you don’t make the time.
Jack was always too busy working to rethink marketing strategies and to be cultivating potential customers. No amount of pleading by his sales staff could get him away from operations. He believed the company would always have a steady flow of work. When their largest customer defected to a competitor, Jack was faced with making ...