The Only Thing That Works When People Are Off-Track
One thing we know about trains is that, on occasion, they derail, and the outcome can be tragic: locomotives lying on the ground, cars piled everywhere, and people hurt or killed. Your people are much the same. They occasionally become derailed, get off-track, lose interest in the job and even in their personal lives. Your role as an inspirer is to encourage them to get back on track, but the question is how to do it. In fact, that is Excedrin headache number one through 25 for most managers.
Know your people and know their goals so you can help them get back on-track when they need that help. Review your employee 3 × 5 cards to ensure that you have recorded the goals your ...