It is somewhere between difficult and impossible to be inspired about delivering great customer service when your mind is cluttered with fear and worry about paying for a hospital stay, or how to deal with doctor bills that are piling up, or your check being short because you were out sick.
The lack of benefits is a de-motivator. Counterproductive. On a 3 × 5 card, write: “Benefits are important parts of the compensation package. But they don’t provide motivation. Employees need them and expect them.” Review this card every time you think about changing your benefits package.
Rod Reason, president of Total Benefits Company, points out that benefits are not a motivator of people, but the lack of fringe benefits ...