Correct and Move On
It’s a simple truth that of all the loads you will ever carry, the heaviest one to bear is a grudge. Resentment, bitterness, and grudges can dismantle even the best inspirational business environment. Follow the three steps of confront, correct, and move on, and you’ll clear the air and remove the tension in your business immediately.
My friend Jerry R. was notorious for being blunt and speaking his mind. At times, his frankness could be very abrasive. But both his friends and employees knew where they stood with him. The best news was that after he vented and got the situation resolved, he never brought it up again. He was the forerunner of confront, correct, and move on.
On a 3 × 5 card, write: “When dealing ...