Catch Them Being Good
For reasons no one can clearly understand or explain, human beings are 10 times more likely to find the faults rather than the good in the world. Watch the news media and how the headlines sensationalize life’s dark side. It’s about murder, mayhem, sex, and scandals. It’s easy to fall victim to the negatives and overlook what your people do well. Instead, catch them being good.
Write this key phrase on a 3 × 5 card: “Catch them being good.” Use this card to remind you that you may have to counsel someone for poor performance, but you also need to reinforce positive performance. That’s even more important.
Phil was a frustrated business owner based in Philadelphia. He had tried and tried to get his staff ...