How to Fire People and Have Them Say Thank You
One of the most unpleasant tasks all managers must undertake from time to time is firing someone. Many a manager has walked the floor all night or has become extremely nauseated at the very thought of having to confront and fire a worker. If you’ve experienced that kind of anxiety, then you have proven you are human. Good for you.
When Stan joined a company that required a lot of interaction with customers in helping them diagnose and solve their problems, he immediately began to struggle with the issues involved. As the weeks went by, he tried and tried, but it was painfully obvious that Stan was not cut out for the job. As his supervisor began to counsel him, they got to the bottom of the ...