Answer the WHY Questions: Your Company
When you were a child, perhaps 2, 3, or 4 years old, you had one favorite question: WHY? It seems every child uses the why question and often drives parents to near insanity. Inquiring minds want to know why.
When Don, who is responsible for a Georgia manufacturing plant, was faced with temporarily laying off about 80 workers, his first decision was to go to the plant and tell them why. He assembled everybody in the lunchroom and explained that in an effort to revamp the plant and make it more productive so they could compete, they were going to need to shut down for a period about nine weeks, and thus about 80 people would be laid off. He went on to explain that it was part of the company’s long-range ...