A Blinding Flash: You Are in the People Business
Would you like to join a really exclusive, private, and little-known group of business leaders? An organization that perhaps only 5 percent of all businesspeople in the world ever participate in? If so, here is your opportunity to join my “people business” club.
What business are you really in? When Matt first answered that question his answer was all too typical: He described the dozen locations his company occupied and their history in a very competitive retail service environment. But as he went on to describe their marginal profits and high employee turnover problems, the lights began to come on for Matt. He was really in the people business and just happened to provide the products and ...