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151 Quick Ideas to Inspire Your Staff by Jerry R. Wilson

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36
The 3 × 5 Card System Agenda Jogger
Nothing is less expensive that has a better chance of helping you be better at inspiring your people than my key management tool: the 3 × 5 index card. Available most anywhere and at a cost of well less than a penny, the index card can and should be as much a part of your life as the ink pen, car keys, and wallet.
Consider Mike’s frustration as, in just one hour, he saw employees failing to offer to help customers to their cars with their purchases, observed another chitchat-ting with coworkers rather than paying attention to a customer, and another who failed to give the company’s number-one commercial: We want you back. All were noted on Mike’s 3 × 5 card for later attention.
Assignment
Instead of just ...

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