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151 Quick Ideas to Inspire Your Staff by Jerry R. Wilson

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46
Protect Yourself From Workers With “Selective Memory”
Nothing is more inspiring, encouraging, and motivating than a boss or supervisor who has an uncanny memory to keep his or her promises about dates and agreements to review pay, benefits, and other performance-related issues. And nothing is more demeaning and debilitating than a boss who always seems to develop amnesia and never can remember what they promised or agreed to do.
Every time Mary sat down with Harry to review his pay, performance, and benefits, she was amazed about the differences in what they recalled from previous discussions. It seemed each time that Harry and Mary met, Harry’s recall of Mary’s promises, terms, and conditions about raises and benefits was always much inflated ...

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