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151 Quick Ideas to Inspire Your Staff by Jerry R. Wilson

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CP1 = EN1
About 50 years ago, give or take a decade, American business began a change downhill that continues today. We have labeled this change “dehumanizing.” We’ve taken the emotion out of business, and people are acting as robots. Businesses want to use high-tech, low-touch, or no-touch. They want to have as little interaction with the customer and get as much money as they can. How often do you feel as though you’re treated as a number by people with all of the enthusiasm and excitement of watching paint dry? Unfortunately, too many managers take this approach with their employees, too.
A Texas marketing class teaches a principle that says people will go where they get their emotional needs met. We’ve added what we call CP1, which is ...

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