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151 Quick Ideas to Inspire Your Staff by Jerry R. Wilson

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Shoveling Coal and 4 Crucial Questions
Today, more than ever, workers want to be involved in what is going on and to know how they are doing. They want to know if they are moving forward, falling back, or just standing in place.
One division manager told me that he often feels so left out that it’s as if he’s down in a dingy, dark boiler room shoveling coal. The company wants him to shovel more and more coal and to keep the boilers going, but they rarely let him come up and find out what is going on. It is even more unusual when someone from leadership comes down to the boiler room from “mahogany row” and talks to him.
There are four key questions that every employee wants answered and would like to know on a daily basis:
1. How am I doing? ...

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