Zero Defections and Postmortems
Our life expectancy in the United States has dramatically improved over the past decade. It can be credited to two specific sources among many: the efforts by so many people involved in healthcare, fitness, and wellness to extend both the quality and the length of people’s lives; and the efforts of morticians who have used autopsies and postmortems to educate us about why people have passed away and how we might be able to prevent those conditions. It’s all about education and not being afraid to see what went wrong.
The Japanese, pioneers of kaizen and continuous improvement, say that you can make dramatic improvements with one simple decision. You can decide that you’re going to change things, and that ...