Once again, the Japanese help us with that important term that can make your training efforts incredibly effective. The Japanese term keyoka means “we shall have one set of eyes.” For our training purposes, that means our goal is to have everyone striving for common and well-defined outcomes. Without giving them a vision of the one set of eyes that you want, five different people will end up producing five different results. Keyoka gets everybody on the same page.
After visiting eight different locations for a northeastern wholesaler, I was dumbfounded by how different eight stores could be, yet they fly the same flag for the same company. There was little similarity in their signage, inventories, displays, housekeeping, policies, ...