15When Consensus Is the Answer

Studies and experience have demonstrated time and time again that consensus decisions are almost always the best and highest quality decisions; they often produce the best outcomes.

This is based on what we know about people’s behaviors and motivations. If they are involved in the decision process, they are invested in its result. Behaviorally, they recognize they are at least partly responsible for the success of the decision’s outcome.

People work harder and more energetically to execute an idea or decision they had a role in making, and this almost always results in significantly improved outcomes.


Recall the consensus decisions you have participated throughout the years. Did you feel better about ...

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