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2007 Microsoft® Office System Step by Step, Second Edition by Joan Lambert, John Pierce, Steve Lambert, M. Dow Lambert III, Curtis D. Frye, Joyce Cox

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Joan Preppernau

Joan has worked in the training and certification industry for 10 years. As President of OTSI, she is responsible for guiding the translation of technical information and requirements into useful, relevant, and measurable training, learning, and certification deliverables. Joan is a Microsoft Certified Professional and Microsoft Certified Application Specialist, and the author or co-author of more than a dozen books about Windows and the Microsoft Office system. Joan has lived and worked in New Zealand, Sweden, Denmark, and various locations in the U.S. during the past 16 years. Having finally discovered the delights of a daily dose of sunshine, Joan is now happily ensconced in America’s Finest City—San Diego, California—with her ...

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