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201 GREAT IDEAS for Your SMALL BUSINESS, Third Edition by Jane Applegate

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GREAT 19 IDEA: Thank Everyone You Work With

Here's a great idea that doesn't cost a cent. Thank everyone you work with, whether they are an employee, supplier, vendor, or customer. It sounds absurdly simple, but a simple, heartfelt “thank you” goes a long way. Just saying it boosts your feelings of gratitude.

You can't be successful on your own. You need all those people you deal with all day to make your personal dreams come true. Another low-cost management tip: people love to hear the sound of their own name. So call a person by their name whenever possible. I make a mental note every time I'm on the phone with a customer service representative, whether it is someone at my bank or someone I'm placing an order with. You can hear them smile ...

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