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201 GREAT IDEAS for Your SMALL BUSINESS, Third Edition by Jane Applegate

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GREAT 171 IDEA: Put on a Happy Face

My dear friend Ivan Rosenberg is a respected consultant on managing change. He's also one of the best readers of people. I think that's why he is so successful when it comes to helping his clients manifest big changes in an organization.

His firm, Frontier Associates, based in Valley Village, California, helps all kinds of companies and federal agencies improve their operations.

Ivan shared this great idea: before you walk into your office in the morning, monitor your facial expression. Your employees look to you to set the tone for the day.

“Maybe you had a bad cup of coffee or a fight with your spouse, but your team may think something bad is going on with the business,” said Rosenberg.

So put on a happy ...

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