GREAT 173 IDEA: Quick Customer Service Quiz
Take this customer service quiz to find out whether you are treating your customers the way you, yourself, want to be treated.
- Do you really know who your customers are? If you are unsure, get busy collecting information on their purchasing habits and preferences.
- When customers return a product, do you treat them the same way as when they purchased the product? Treat returns and complaints as a way to improve your operations and generate goodwill.
- Do you respond to e-mails and telephone calls immediately? With so many options, customers expect a prompt response. Voice mail is great, but it should never replace a human at the other end of the line when a caller presses “0.”
- If your product is guaranteed, ...