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20/20: 20 Great Lists by 20 Outstanding Business Thinkers by Diana Renner, Steven D’Souza

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2.THE PROBLEM WITH “CERTAIN” LEADERS

“Dogmatism and skepticism are both, in a sense, absolute philosophies; one is certain of knowing, the other of not knowing. What philosophy should dissipate is certainty, whether of knowledge or ignorance.”

Philosopher Bertrand Russell

Do you remember where you were when you heard the news of Princess Diana’s death or John F Kennedy’s assassination? Or what you were doing when the planes struck the World Trade Center in New York? These tragedies are likely to be imprinted in our memories for ever. But how consistent and accurate are those memories over time? And how certain can we be?

Diana: I was working for an American Law firm in London and had just phoned a colleague in the Chicago office. I was trying ...

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