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20/20: 20 Great Lists by 20 Outstanding Business Thinkers by Diana Renner, Steven D’Souza

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2.FROM CONTROL TO TRUST

“Trust people and they will be true to you; treat them greatly and they will show themselves great.”

American author Ralph Waldo Emerson

What happens if you throw out the organizational chart, take away roles and responsibilities, let people decide on their own salaries, working hours and holidays? What happens if you create the space for trust rather than control? This is exactly what Peter King did as the general manager of Energeticos, an engineering company in the South American country of Colombia, part of the Scotland-based Wood Group. The firm was making a loss in 2004, but by 2012 had grown from 60 to 1,050 people with annual sales growing from $4m to $56m USD. Not only had it become financially profitable, but ...

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