O'Reilly logo

20/20: 20 Great Lists by 20 Outstanding Business Thinkers by Diana Renner, Steven D’Souza

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

4.LISTEN

Research shows that doctors typically wait only 23 seconds after a patient begins describing their chief complaint before interrupting and redirecting the discussion. A study carried out by Dr Howard Beckman and his colleagues from the University of Rochester Medical Center showed that the low quality of the doctors’ listening before redirecting the conversation can lead to missed opportunities to gather important data.75 The study also found that the patients would have been able to talk about all of their concerns if the doctors had waited only six more seconds before starting to ask questions. As doctors usually interrupted after the first concern was expressed, many patients failed to bring up other important issues.

Otto Scharmer, ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required