25 Need-To-Know Management Models

Chapter 19

Eight phases of change (Kotter)

• Why use it? Kotters’s eight phases of change is a systematic approach to achieving successful, sustainable change by breaking down the change process into eight phases.
• What does it do? The eight phases of change approach provides a systematic tool for leading the change process, enabling people to bring about lasting changes within their organisations, and avoiding (possibly) fatal mistakes.
• When to use it? This approach can be used when implementing changes in the organisation that need to last and that require an efficient implementation process.
• What question will it help you answer? How can I avoid making common mistakes during change processes (for example allowing complacency, underestimating ...