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5 Business Skills Every IT Pro Must Master (Collection) by Leigh Thompson, Jerry Weissman, Terry J. Fadem, Stephen Robbins, Robert Follett

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References

American Management Association. "Strategy: How can I become a more critical thinker and increase my productivity?" www.amanet.org/askama/strategy1.htm.

Baldoni, John. “Are You Asking the Right Questions? To get the answers you want and push your agenda forward, you need to know what the right questions are and when to ask them.” Harvard Management Communication Letter, Harvard Business School Publishing, 2003.

Barg, Gary. The Only Stupid Question Is the Unasked One. Caregiver.com, 2002. www.caregiver.com/editorial/stupid_question.htm.

Beckwith, Harry. Selling the Invisible. Business Plus, 1997.

Bergson, Lisa. “The One Question I Didn't Ask.” Business Week Online, May 19, 2003. www.businessweek.com/smallb12/content/may2003/sb20030519_7090_sb002.htm ...

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