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5 Years of Must Reads from HBR: 2022 Edition (5 Books)
book

5 Years of Must Reads from HBR: 2022 Edition (5 Books)

by Harvard Business Review, Michael E. Porter, Joan C. Williams, Marcus Buckingham, Frances X. Frei
May 2022
Beginner content levelBeginner
1152 pages
27h 4m
English
Harvard Business Review Press
Content preview from 5 Years of Must Reads from HBR: 2022 Edition (5 Books)

Customer Loyalty Is Overrated

by A.G. Lafley and Roger L. Martin

LATE IN THE SPRING OF 2016 Facebook’s category-leading photo-sharing application, Instagram, abandoned its original icon, a retro camera familiar to the app’s 400-million-plus users, and replaced it with a flat modernist design that, as the head of design explained, “suggests a camera.” At a time when Instagram was under a growing threat from its rival Snapchat, he offered this rationale for the switch: The icon “was beginning to feel … not reflective of the community, and we thought we could make it better.”

The assessment of AdWeek, the marketing industry bible, was clear from its headline: “Instagram’s New Logo Is a Travesty. Can We Change it Back? Please?” In GQ’s article “Logo ...

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Publisher Resources

ISBN: 9781647824402