Freeze Frame: Dealing with
Problem Behaviors in Teams
1. To identify and describe behaviors that interfere with team
2. To develop a set of interventions that minimize or eliminate the
Fifteen to 40 people in a team training workshop.
A room large enough for groups of five to eight people to work without
overhearing each other; movable chairs; no tables.
Easel, flipchart, markers, and push pins.
1. Facilitator outlines the goals of the session and explains that the
participants’ actual experiences with problem behaviors will be
used as data for learning rather than hypothetical cases.
2. Facilitator asks the participants to briefly describe behaviors they
have observed in groups that were counter-productive and/or
difficult for them to handle (e.g., monopolizing, excessive
wisecracking, attacking the leader or the agenda). Brief one-line
summaries of these behaviors are posted on the flipchart. No
more than eight or ten behaviors should be listed.
3. Using the consensus method, reduce the list to no less than three
or more than six behaviors depending upon the size of the group.
The two main criteria for reducing the list are: (1) behaviors that
produce the most difficulty, and (2) behaviors that occur most
4. Facilitator writes an abbreviated version of the behaviors on a
sheet of flipchart paper—one behavior per sheet. The sheets are
posted in different corners or sections of the room.
5. Facilitator explains that each person should select the behavior on
which he or she wants to work and move to the section of the
room where the flipchart paper describing the behavior is posted.
The groups that have now been formed complete the following